Part B – Workgroup 2 – The Future of Customer Experience in Insurance

Workgroup Leader: (Facilitator): Bill Madison, CEO, LexisNexis Risk Solutions

Panelists:

  • J. Patrick Gallagher, Chairman & CEO, Arthur J. Gallagher & Company
  • Malcolm C. Roberts, Chairman & CEO, FM Global
  • Scott Berlin, Head, New York Life Group

 

Recorded: March 20, 2025