Robert DiMuccio, CEO of Amica Mutual Insurance, in his interview with Robert Reiss talks about doing the right thing and the Amica culture that assures that customers are treated with compassion and respect. DiMuccio describes how Amica employees are given the latitude to treat customers, their policyholders, as they would like to be treated themselves and provides examples describing relationships with customers.
Interview Aired: 05/18/2008