Patrick Michael Byrne, CEO and Chairman of Overstock.com, the internet’s leader in selling surplus merchandise, talks about growing from $1.8 million to $900 million through a unique business model and customer focus that has led to becoming the # 2 best-rated customer service company in America. Byrne talks about why the customer isnt always right but always deserves justice and exceptional service.
Interview Aired: 10/11/2009