Creating exceptional hospital patient and resident experiences
Patrick Connolly and Robert Reiss discuss how patients are demanding a new level of service, and how Sodexo, through their game changing philosophy of ‘Sodexo Cares’ is reinventing the hospital business. Overseeing 65,000 people in ancillary services, Connolly talks about new models including customized meals and housekeeping, where the non-clinical staff can significantly impact the hospital culture and patient satisfaction.
Interview Aired: 09/13/2009