Hospital employee pride linked to great service
Patrick Charmel, CEO of Griffin Hospital, is interviewed by Robert Reiss about how employee pride and trust is linked to great service. Charmel explains the essential need for “patient empowerment” to deliver outstanding customer service, and provides specific suggestions about increasing hospital performance while maintaining or improving cost effectiveness. Charmel also talks about specific practices Griffin Hospital uses to reinvent the hospital business in America.
Interview Aired: 04/20/2007