Managing through crisis –The customer model during 9/11 James Parker, former CEO of Southwest Airlines, Talks on The CEO Show with Robert Reiss about managing through crisis, by doing the right thing for their customers, employees, and stakeholders. Parker...
Planning for Exceptional Customer Service Its apparent in the Gregg Michel interview that the exceptional customer experience on a Crystal Cruise does not occur by chance. Michel talks with Robert Reiss about the pillars of the Crystal Cruises business model,...
