Jeffrey Flaks, President and CEO of Hartford HealthCare—a $7B system serving 27,000 patients a day with 45,000 colleagues, and the first recipient of the “Stanley Cup” of healthcare —shares how he’s transforming access to care through on-demand services, AI-enabled coordination, and a culture of continuous improvement. He also discusses why now is the best moment to disrupt the status quo in healthcare, and Hartford HealthCare’s groundbreaking partnership with Memorial Sloan Kettering to elevate cancer care across Connecticut.
The interview was recorded on November 11, 2025.