How do you make healthcare more human without sacrificing quality, innovation, or AI? Michael Giuliano Raiffe, President of Planetree International—the pioneer of person-centered care founded by Angelica Thieri in 1978—explains why person-centered care is not a “soft skill,” but the operating system behind safer, higher-quality healthcare. Drawing on global experience across more than 25 countries, Michael shares how listening, co-design, and thoughtful use of AI can improve clinical outcomes, reduce burnout, and create healthcare systems that truly serve both patients and caregivers.
The interview was recorded on July 23rd, 2026.